COVID-19 Travel Updates
Our guests and crew always come first, and we want to assure you that their health and well-being is our top priority. That is especially true in the ever-evolving world of COVID-19.
On August 4, 2020, a guest aboard the Wilderness Adventurer received a positive COVID-19 test result from the State of Alaska. This was the guest’s second test following a negative test result. The guest is showing no symptoms, and no other guests or crew are showing outward symptoms of any kind. All guests have been informed and will quarantine until the State of Alaska deems it safe for them to return home.
We wish to emphasize that UnCruise Adventures sees providing a safe and responsive environment for all travelers as imperative. All precautions were taken, as supported by public health authorities and interim guidelines. Subsequently, we have opted to cancel all future 2020 Alaska and Pacific Northwest departures.
With the spotlight on the cruise and small boat industry we understand there are risks in operating and travel in general. With months of preparation we were still able to pivot quickly in response to this event. This unprecedented virus requires unprecedented standards and continues to change. Our focal point is to continue to improve for the future of travel and our industry. We thank those that have worked rapidly to isolate and implement the appropriate processes as we determine the next steps.
It is essential to note that the no-sail order for cruises put in place by the U.S. Centers for Disease Control and Prevention only applies to ships with more than 250 passengers and crew. We are exempt from this order, and our U.S.-based, U.S.-flagged, U.S.-crewed vessels have put initiatives in place to advocate for the betterment of small boat travel and its guests. The recent Cruise Lines International Association (CLIA) voluntary suspension includes CLIA member cruise lines and not small boat adventures like ours. You can see more on how the new small-boat coalition has become a united voice in preparing to safely return to travel. Our UnCruise Adventures CEO, Dan Blanchard, has been the architect behind the formation of the U.S. Overnight Passenger Small-Boat Operators Coalition.
From all of us at the UnCruise Adventures family, thank you and be safe. We look forward to experiencing life on the outside together again—rain or shine.
If you are press or an inquiring journalist, we are happy to hear from you. Please contact firstname.lastname@example.org.
Q. Will UnCruise Adventures be canceling cruises due to COVID-19?
In the case that there is a suspension that affects you, either an UnCruise Adventures sales counselor or your travel advisor will notify you directly. We hope you are excited to join us on board our small boat adventures when travel emerges.
Q. Will our trip insurance protect us?
This is a decision determined by your insurance policyholder and not UnCruise Adventures. Most travel insurance providers are not offering the ability to cancel with a refund or approving claims for Coronavirus-related fear of travel issues. We encourage you to reach out to your individual providers.
Q. Will departures and protocols change?
This situation continues to be fluid, and we will constantly monitor developments as they arise and adapt accordingly. None of us can be certain of each outcome but we are confident in our ability to support our guests and crew while continuing to provide an unforgettable adventure on our small American-owned and -operated boats.
Q. Who do we contact for more information?
You can reach an UnCruise sales counselor at email@example.com or contact your travel advisor directly.
Q. What is the UnCruise Adventures pre-cruise and embarkation process for COVID-19?
Both domestically and internationally safety has always been at the forefront of what we do. For now, our comfort zone for return to travel is simple: Isolate, test, and use reasonable caution while aboard our vessels, including:
- Completed pre-travel health questionnaires.
- Required negative COVID-19 testing certificate presented pre-embarkation.
- Pre-boarding screening protocols administered by our crew and denial of boarding to guests with:
- Elevated temperatures.
- Cold or flu-like symptoms.
- Other symptoms of concern.
- Uncruise managed pre-cruise transportation directly to our vessel. (Alaska only)
- Thorough crew health testing and evaluation.
Q. Are these onboard protocols for all UnCruise Adventures itineraries?
These health and safety protocols are currently required to minimize risk for our upcoming departures in Alaska and the Pacific Northwest. We will continue to update the requirements for other itineraries as they are available.
Q. What are the UnCruise Adventures onboard protocols for COVID-19?
- Daily temperature checks for guests and crew.
- Daily sanitation of all touchpoints in staterooms, with attention to handles, doorknobs, switches, etc.
- Sanitation rounds conducted four times daily with attention to all touchpoints, such as railings, handholds, doorknobs, etc.
- Sanitation of adventure gear and equipment after each guest's use.
- Use of personal protective gear such as masks during certain events and as situations may require.
- Placement of additional hand sanitizing stations throughout the vessel.
- Plated meal service to replace buffets.
- Cocktails and hors d'oeuvres will be kept behind transmission barriers and passed to guests individually.
- Crew to exercise social distancing best practices at all times.
- Crew member training in COVID-19 symptom observation, identification, and reporting.
- Thorough PPE equipment training for all crew members.
- Onboard supply of personal protective equipment (PPR) including face shields, gloves, and face masks for the crew.
- Masks will be required when direct contact with people is planned. For example during transfers on/off vessels. As such guests are requested to bring masks to last the duration of your adventure experience. A limited supply will also be available onboard if you forget.
- Detailed crew response plan in the event of any suspected outbreaks.
Q. Where can I find more information and testing options for Alaska?
We've provided links to testing options below for reference. Prior to arrival, guests are encouraged to minimize contact and must complete a COVID-19 test that meets Alaska's entry requirements. We suggest guests test between three and five days prior to departure. This provides ample time for labs to produce the results. Upon arrival in Alaska, passengers must be retested at the airport. There is no charge for this additional test, and it does not take long to accomplish. If you live closer, you may also have the option to take a 72-hour test. This is requested for all guests for Alaska and Pacific Northwest itineraries.
The Latest Coronavirus Updates
WHO: Situation Dashboard
Global Rescue: Coronavirus Daily Updates
Alaska.gov: COVID-19 Traveler Information
C-19 Locator Tool: National Testing Sites
Vault Health: COVID-19 At-Home Testing
* We do not endorse any specific testing site or option. This is for informational purposes.