UPDATE (April 6, 2020)—We are navigating the unknown and many companies, big and small, have been affected. We are aware of traveler concerns with the economic slowdown in the travel industry and have taken swift and substantial measures to keep our guests and crew safe, to work with state and governmental mandates, and to ensure we can resume normal operations with as little interruption as possible.
In addition to the dates listed below, operations have been suspended into the third week of May and with those changes we remain committed to responding to latest reports to do what is safest for all of our travelers. Our team is working to provide travel options to our loyal guests on similar itineraries and boats. If your itinerary is affected by these changes and suspended operations due to COVID-19, you will receive an email notification or be contacted by your travel professional or an UnCruise Adventures team member.
Through these additional measures along with our adjusted policies we strive to help provide a sense of confidence during these tumultuous times. We look to the future to come out stronger, as we have successfully maneuvered through crises before.
UPDATE (March 27, 2020)—We want to thank our loyal guests and concerned travelers for your patience and understanding. We continue to monitor ongoing changes around COVID-19 and will keep you updated here.
If you are press or an inquiring journalist, we are happy to hear from you. Please contact firstname.lastname@example.org.
UPDATE (March 23, 2020)—We are continuing to monitor the rapidly evolving Coronavirus situation daily and even hourly to determine adjustments to scheduling, which is based on a number of factors, including long-term community support, advice, and relationships within our areas of operation. Foremost in navigating these “course changes” are guest and crew safety.
Due to temporary governmental mandates or entry/departure requirements restricting travel in Panama and Costa Rica, Baja, Hawaii, the Pacific Northwest, and at the start of our Alaska season, we have suspended operation of the following scheduled 2020 departures:
MEXICO'S SEA OF CORTES: Safari Endeavour—March 28; April 4
PANAMA/COSTA RICA: Safari Voyager—March 29; April 8, 20
HAWAIIAN ISLANDS: Safari Explorer—March 28; April 4, 11, 18, 25; May 2
ALASKA: Wilderness Discoverer—April 18; May 2 | Wilderness Adventurer—April 11, 18, 25; May 2 | Wilderness Explorer—April 18, 25; May 2
PACIFIC NORTHWEST: Safari Quest—April 11, 18, 25
If you are booked on dates listed above, you will receive an email within the next 1-3 days containing instructions on re-booking your date of departure (if you haven’t been contacted yet). Our reservations staff will then reach out to you or your travel agent to follow up and answer questions.
Our sales counselors are adjusting to home offices today. With this work space move and the volume of contacts to be made, please understand that they will be in touch with you or your travel agent as quickly as possible. Please continue to refer to this space for regular updates and announcements. Alaska, Pacific Northwest, and Hawaii departure dates from May onward will be evaluated weekly.
UPDATE (March 18, 2020)—We appreciate your phone message or email. With the current heavy volume of these messages, we are answering them in order of departure date. Thank you very much for your patience and understanding.
UPDATE (March 16, 2020)—Here at UnCruise Adventures we continue to stay on top of the rapidly changing situation and the worldwide COVID-19 updates. Our core values apply here when we say we focus on the concern and safety of our guests, travelers, crew, and staff, and we have added additional protocols and procedures to continue to keep people safe should they choose to travel in small groups. This is an unprecedented time for the travel industry and we are handling each trip and guest request on an individual basis to ensure they receive the best options for current travel, travel changes, and future travel to enjoy life onboard our small boat adventures.
UnCruise Adventures guests with questions about upcoming trips should contact their travel advisor or our sales counselors by calling 888-862-8881 (USA/Canada toll-free) or emailing Sales@UnCruise.com.
The recent outbreak of the COVID-19 coronavirus has captured worldwide attention, and we want to assure you that our travelers’ health and well-being is a top priority at UnCruise Adventures. We are closely monitoring developments on the COVID-19 virus and are adopting enhanced protocols to monitor guests prior to embarkation. We take the situation very seriously, and targeted actions are being taken in our procedures, crew training, and record keeping.
This situation continues to be fluid, and we will constantly monitor developments. At this time, we have not cancelled or adjusted scheduled UnCruise Adventures departure dates or itineraries. We continue to focus on the benefits of our small ship, American-owned adventures with only 22-86 guests. We spotlight wilderness experiences that avoid crowds and provide a unique experience in creating treasured memories while being a part of the UnCruise Adventures family.
Safety is at the center of all we do, and we look forward to getting you into the outdoors, enjoying fresh air, on one of our unique experiences. This statement and our blog will be updated as new developments arise.
For further and current information regarding Coronavirus, we recommend visiting the World Health Organization (WHO) website.
Posted April 6, 2020, 2:27 pm PT